Customer Service -Excellent. I had ordered the same product twice in error and quickly sent an email. Paul was able to cancel my order the same day. Delivery- Very fast. I wasn't expecting it to be delivered that quickly. Product- I tried this for the first time. My knives were extremely dull and dangerous. Initially I didn't apply enough pressure and thought it was a dud. After applying the recommended amount of pressure 4-5 pounds and about 20 passes, my knives are once again super sharp. Pricing for Product and Shipping fees- Paul's Finest was the best deal I could find-way cheaper than Amazon and other sites. The shipping fee was very reasonable too. I would definitely order from Paul's Finest again.