I'll give Paul two thumbs up for customer service. I have a Maha C800S 8 battery charger that I bought through him 3 years ago, just after Christmas. On Sunday the unit malfunctioned. (about 11 days before the 3 year warranty expired). I contacted him, expecting the response to be "contact Maha's customer service". He replied back the same night, and asked me to try some things, which I had already done. His response was ship it back to him and he will take care of it. And he did... I received a new unit today! Outstanding!