Not sure how big you're customer base is, but I for one really appreciate the quick, comprehensive replies. It's how I do business too, and I appreciate it when others take the necessary time to do things right. If people aren't buying from you, they're nuts!
Purchased this for my husbands 35th birthday - works great - couldn't be more please. The u- select feature is everthing it is advertiesed. Pauls service and pricing are the best I have found.