Not sure how big you're customer base is, but I for one really appreciate the quick, comprehensive replies. It's how I do business too, and I appreciate it when others take the necessary time to do things right. If people aren't buying from you, they're nuts!
I was having no luck finding a bread knife that could handle the crusts of the hearth breads I bake in my wood fired brick oven. Paul of Paul’s Finest knew the problem and had just the right Wusthof knife for me [Wusthof Gourmet Serrated Super Slicer, #4517] at a fine price. Now, thick or thin, I get the perfect slice every time. The service was quick and courteous.